Frequently Asked Questions

Orders & Account

How do I place an order?

1. Sign in to your account details. If you do not have an account, you can create a customer account here.
2. Select the items of your choice and click “Add to Cart” with your desired quantity.
3. To review your items, click on the 'Bag' icon located at the upper right corner of the page or “View Shopping Bag” at the bottom of your order list on the right.
4. Once your orders have been confirmed and you are ready to place your order, proceed to checkout.
5. If you have an applicable “Discount Code”, enter and click on “Apply”.
6. Fill in your shipping details and continue to shipping.
7. Your shipping fee is calculated.
8. Proceed with payment.

You will receive a confirmation email shortly after you have successfully placed your order. Remember to check your junk mail.
Your order will be shipped out within 7 working days.

How do I get the first-time discount code?

1. Sign up here.
2. Upon successful registration, you will receive an email with the one-time discount code.
3. Apply the discount code upon checkout.

Note: First-time discount code can only be used once only.

What are the conditions of using discount codes?

1. Discount codes are only applicable to regular priced items.
2. You can only use one discount code per transaction.

Note: Please ensure you apply the discount code upon checkout.

Delivery

Do you ship internationally?

We only deliver to Singapore addresses for now.

How long will my order take to be delivered?

Your order will reach you within 7 working days.

What are the shipping charges?

$7 Shipping Rates: For orders less than $10 nett
$5 Shipping Rates: For orders less than $30 nett
$3 Shipping Rates: For orders less than $50 nett
FREE Shipping: For orders $50 nett & above

Payments

What are the different types of payment methods?

We accept the following payment options :
Credit Card - Visa/Mastercard/AMEX
PayPal - Choose to pay securely through PayPal using your debit card or credit card.
Rely – Purchase now and pay in monthly installments

Is our personal data safe on your website?

Our secured server is encrypted to increase data security. We use the latest technology available to ensure your information is safe on our site.
Please see our Privacy Policy on how we manage other information.

What is Paypal?

PayPal is an online payment platform that allows buyer and businesses to send and receive money online securely.

How do I sign up for a Paypal account?

You can sign up for a PayPal account here.

What is Rely? 

Rely Installment is a service that enables you to purchase now and pay for them in monthly installments without any interest or fees. For more information, please click here.

Refunds & Exchange

Can I cancel or modify an order after confirmation?

No cancellation or modification can be made after order confirmation.

Under circumstances that cancellation is allowed, a 20% processing fee will be charged.

In the event of order cancellation due to unavailability of stocks or a delayed delivery beyond the promised shipment, full refund will be made.

What is the return or exchange policy?

We will gladly replace any faulty, damaged or wrong item delivered. Please ensure the product is returned in its original packaging with any enclosed documentation.
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